Refund & Return Policy – THE 13th STORE

General Return, Exchange & Refund Policy

 You can return/ exchange your order within 7 days of the order delivery.

Exchange

If you need to exchange it for the same item in a different size, send us an email along with your order id at info@the13thstore.in, and send the item you want to exchange on our Address through "Speed Post"- "B-405, Haridwar Heights, Gram nevri Karond Airport Bypass Road, Bhopal Pin-462038". You will have to bear one side shipping cost and in return, you will get a Discount coupon of Rs 100 for your next order to compensate the shipping cost paid by you. The replacement order will be shipped through standard shipping once the original order is returned and received at our end. 

Return or Refund

In general, an item may be eligible for return within the applicable return window if it fulfills one or more of the following conditions:

  • Was delivered in a physically damaged condition
  • Has missing parts or accessories
  • Is different from what was ordered
  • It must be Returned Within 7 Days of Delivery.

To be eligible for a refund on returning an item, the item must be unused and in the same condition that you received it. Once we have received the products and quality check is successful, then the product amount will be credited back to your account.

Product returned with dirt or any kind of spots or in used condition or some alteration work done at customer end is not eligible for any kind of exchange or refund.

Refund of Shipping and COD charges isn’t applicable and the amount would be deducted from the product amount.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

No Exchange, No Return

Some items may not be eligible for return if you "no longer need it" (including cases of buyer's remorse such as incorrect design or color of product ordered or incorrect product ordered) or item purchased in any offer or scheme.

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